Terms of Use

Effective 26 September 2026

These terms are the agreement between you and GhumSaathi (“we”, “us”) when you use the GhumSaathi app and website. By creating an account, you agree to them and to our Privacy Policy.

1. Who can use GhumSaathi

• You must be 18 or older and able to enter a contract under Indian law.
• One account per person, with your own mobile number. Don't pretend to be someone else.
• You can't use GhumSaathi if we've removed you before, or if the law doesn't allow you to.

2. Your account

• Keep your profile true: real photos of you, your real age and honest details.
• You're responsible for what happens on your account. Tell us at once if you think someone else is using it.
• You can delete your account at any time in the app (Profile → Settings → Delete account). See how deletion works.

3. Verification

We ask everyone to pass a short live selfie check before hosting trips or sending Boarding Passes. It helps stop fake profiles, but it can't guarantee who someone is or how they'll behave. It is not an identity or background check.

4. Trips, Boarding Passes and meeting people

• Hosts decide who joins their trip. Sending a Boarding Pass doesn't guarantee a place.
• Plans, costs, bookings and payments are agreed between travellers, not with GhumSaathi. We aren't a travel agent or tour operator, and we aren't part of any agreement between users.
• You're responsible for your own safety, travel documents, bookings, insurance and costs, and for following local laws.
• Daily limits apply, for example to how many Boarding Passes you can send. They keep the community fair and free of spam.

5. Rules of behaviour

When using GhumSaathi, don't:

• harass, threaten, stalk, bully or intimidate anyone, or keep contacting someone who asked you to stop;
• post nudity, sexual content, hate speech, violence, or anything illegal;
• scam people, ask for money, promote businesses or recruit people, or use GhumSaathi to sell tours or services;
• create fake or duplicate accounts, or use someone else's photos;
• share other people's personal details without their permission;
• use bots, scrape the service, or try to break, overload or get around our security or limits;
• use GhumSaathi if you're under 18, or to contact anyone under 18.

Report anyone breaking these rules from their profile or the chat. We review every report.

6. Your content

You own the photos, text and messages you post. You give us a non-exclusive, royalty-free licence to store, show and process them only to run GhumSaathi, for example to show your profile to other users. This ends when you delete the content or your account, except where others already received it (like chat messages) or we must keep it by law. Only post content you have the right to share.

7. What we can do

To keep GhumSaathi safe, we may remove content, limit features, or suspend or close accounts that break these terms or put others at risk. Where it's reasonable and safe, we'll tell you why. We may change or stop parts of the service. For important changes to these terms, we'll tell you in the app first. Continuing to use GhumSaathi after that means you accept the new terms.

8. The service is provided “as is”

We work hard to keep GhumSaathi running and safe, but we can't promise it will always be available, error-free, or that every user is who they say they are. To the extent the law allows, GhumSaathi is provided without warranties of any kind.

9. Limits on our responsibility

To the extent the law allows, we aren't responsible for the conduct of any user on or off GhumSaathi, or for trips, meetings, bookings, losses, injuries or disputes between users. Where we are responsible, our total liability to you is limited to ₹1,000. Nothing in these terms limits responsibility that can't be limited under Indian law.

10. Law and disputes

These terms are governed by the laws of India. If there's a problem, please write to us first at grievance@ghumsaathi.in, and we'll try to sort it out. Any dispute that can't be resolved goes to the courts of Patna, Bihar, India.

11. Contact and Grievance Officer